All orders can be canceledĀ before they are shipped. If your order has already been paid for and you wish to modify or cancel it, pleaseĀ contact us within 12 hours. Once the packaging and shipping process has started, the orderĀ cannot be canceled.
Your satisfaction is our number one priority. You may request aĀ refund or reshipmentĀ if:
You do not receive your order within the guaranteed delivery time (30 days, excluding 2ā5 days processing)
You receive theĀ wrong item
You no longer want the product you received (the item must be unused and returned at your own expense)
WeĀ do not offer refundsĀ if:
The order didnāt arrive due to incorrect shipping information provided by you
The order didnāt arrive due to exceptional circumstances outside our control (e.g., customs delays, natural disasters)
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Ā Refund request window: WithinĀ 15 daysĀ of receiving your order.
If approved, the refund will be processed and a credit will automatically be applied to your original payment method withinĀ 14 days.
If youād like to exchange your product (e.g., for a different clothing size), pleaseĀ contact us first. Weāll guide you through the exchange process.
ā ļø DoĀ notĀ return your item unless we have authorized the return.